Q: Can I be charged for maintenance at the property?
A: Yes, if resident damage or neglect causes the issue, you will be charged for it. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors.
Q: Can I get a pet after move-in?
A: Only with approval before you get the pet and the pet fee and rent for the current period are paid. For more information, please refer to your rental agreement or contact us.
Q: Can I rent a steam cleaner and clean the carpets myself when I move out?
A: No. We arrange for carpets to be professionally cleaned upon vacancy at the expense of tenant. Vacuuming the carpets and edges thoroughly is highly recommended.
Q: Can I sub-lease the property?
A: No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent.
Q: How do I report a maintenance item?
A: For normal non-emergency maintenance items please submit your request online through the tenant portal or email using email on our site. Please provide us with as much detail as possible along with pictures for detail; if it’s an appliance issue please send the brand and model number. If the item is urgent and it is during regular business hours (Monday – Friday, 9:00 a.m. to 5:00 p.m.), you may call our office to report the problem. To report emergency maintenance, be sure to inform us that you have a maintenance emergency. If it is after business hours, please call or text the office number and leave a detailed message. Be sure to give your name and the property address clearly along with your call back phone number. For police or fire emergencies, dial 911 before calling us.
Q: When is my rent due?
A: Rent is due on the 1st day of the month and considered late after 5:30 on the 5th of the month. The late fee is $50 on the 5th and $10 a day thereafter until paid in full.
Q: Can you waive my late charges?
A: No. We are not allowed to waive late charges. Fair Housing laws require that we treat all our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board.
Q: What are my responsibilities if I am not able to complete the term of my lease?
A: Our leases all have a specified term. Let us know as soon as possible so we can begin marketing the property for a replacement resident. Please refer to your lease for the policy on early termination. Generally you will be responsible for the property, rent, and all utilities until a replacement is found and most leases also have an early termination fee.
Q: What happens if my roommate moves out before the end of the lease?
A: If your roommate moves out, a written notice needs to be submitted to us. Keep in mind tenants are jointly and singularly liable to ensure that the rent is paid, so if one tenant’s rent is late, all tenants are late. It is not our responsibility to arbitrate or mediate problems with multiple tenant situations. A new roommate must complete an application, be approved and added to the lease with a roommate addition addendum. A Roommate Release addendum will also need to be completed for the vacating roommate.
Q: Can I install satellite TV at the property?
A: First get written permission from us via an authorization form. There is a preferred installer on the authorization form you may contact who knows the installation conditions that need to be met to ensure you are not charged for damages caused by an improper installation. The installer can work with all cable/satellite service providers. At some units, you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the area. Any cost of installation is an expense of the resident.
Q: What is considered an emergency?
A: If the main sewer line is backed up. A main water line is broken and water is leaking into the home. If there was a break-in and you have an unsecured entrance to the home. After hours, leave a message or text and someone will respond as soon as possible.
Q: When and how should I give my notice to vacate?
A: The official 30 Day Notice Form
should be completed and turned in at least 30 days before your lease renews.